P. Kong, H. Cornet, and F. Frenkler, “Personas and Emotional Design for Public Service Robots: A Case Study with Autonomous Vehicles in Public Transportation,” in Proceedings of the CW 2018: 2018 International Conference on Cyberworlds (CW), Singapore: IEEE, Oct. 2018, DOI: 10.1109/CW.2018.00058.
